Terms and Conditions

By continuing to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Data Protection & Confidentiality Policy govern Graphite One's relationship with you as related to this website.

The term "Graphite One" or "us" or "we" refers to the owner of the website, Graphite One Ltd.  The term "you" refers to the user or viewer of our website.

Terms of Use

The use of this website is subject to the following terms of use:

• The content of this website is provided for general information and use only, and is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website.  You acknowledge that such information and materials may contain inaccuracies or errors. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk. It shall be your own responsibility to ensure that products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites.  These links are provided for your convenience and we do not endorse any of these website(s).  We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Graphite One's prior written consent.
• Your use of this website and any dispute arising out of use of the website is subject to the laws of England, Scotland and Wales.

Copyright

This website and its content is copyright of Graphite One - © Graphite One 2017. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
• You may not, except with our express written permission, distribute or commercially exploit the content, nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Data Protection

Graphite One is committed to implementing the eight principles of the Data Protection Act 1998 and to ensuring that your privacy is protected.

When you provide us with personal information in the course of our work, you can be assured that it will only be used to understand or respond to your needs and provide you with a better service.  We will under no circumstances share your personal information with any third party.  We also periodically cleanse our data to ensure it remains current and relevant.

Graphite One may periodically send promotional information by email or post using the email or postal addresses provided by website users and customers either via our contact form, email communication or other business related activity.  If you would prefer not to receive such information please advise us in writing.

Cookie Policy

What is a Cookie?

Cookies are pieces of data stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that Cookie as each Cookie is unique to your web browser. Cookies are used to improve the user experience by enabling a website to ‘remember’ you. Cookies cannot carry viruses, so there is no danger in this respect. Most websites that you visit will use Cookies, but you are able to control Cookies by switching them on and off in your browser. If you would like to find out more then visit http://www.aboutcookies.org for detailed guidance.

But, before you make a decision to switch off Cookies, it’s important to understand what a Cookie does.

What do Cookies do?

Cookies do lots of different jobs, most of which are highly beneficial to the user. A Cookie helps you to navigate between pages efficiently; they store your preferences, remembering what it is you like. Cookies really help to improve your website experience and so do have a benefit for the user. One really important feature of a Cookie is that they remember you and so if there are websites you regularly visit, when you login the website remembers you and so as you move between pages it will keep you logged in. If the website doesn’t remember you, then you might have difficulty keeping logged in as you move from page to page.



Cookies are also really useful for website owners and can be used to help with their marketing and advertising. Cookies may be set by the website you are visiting, but they can also be set by a third party website who may be running content on the page you are visiting.



Below is a brief description of what the Cookies on the Graphite One website do and what they are used for. We are assuming that you are happy with this usage, but if you are not, then you can delete Graphite One Cookies having visited the site.



There are different Cookie types:



Session Cookie - this is used for the duration of your current visit. You can find out more information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html



Persistent Cookie - these cookies are stored on a users’ device in between browser sessions which allows the preferences or actions of the user across a site/s to be remembered.



First and third party Cookies - this refers to whether the website domain that is placing the Cookie is ‘first’ or ‘third’ party. First party Cookies are those set by the website visited by the user. Third party Cookies are those set by a domain other than the one being visited.

Graphite One Cookies (1st Party Cookies) on our site:

“Session” Cookies - may be used to remember various details about your visit e.g. to remember your log-in for you or what products you have within your shopping basket. These Cookies are deemed strictly necessary to the working of the website. If Cookies are disabled then some functionality of your site will be broken. More information on session Cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html



Other domains (3rd Party Cookies) on our site:

Google Adsense - this Cookie is used by Google and reports to us on how any adverts on our site is performing. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/



DoubleClick (Google) - this is very similar to the Google Adsense Cookie, but is specific to any display advertising on our site. All user data is anonymous. You can find out more about Google and its policies regarding advertising at http://www.google.com/policies/privacy/ads/



Google Analytics - we use this to help us to understand how our site is being used so that we can improve the user experience. You can find out more about Google’s position on privacy in relation to its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html



Social buttons - you may see some of the pages on our site could feature ‘social buttons’. These enable users to share or bookmark pages on the web.. To connect these buttons to the relevant social networks and external sites, we have had to implement scripts from outside of Graphite One. Because of this, it is likely that these external sites are collecting data about what you are doing all around the internet, not just on our website. You should check the respective policies on each of these sites to see how any information that they may have gathered on your session is used and to find out how to opt out or delete such information.


External web services - sometimes we have to use external web services, mostly to display content within our website, such as Flickr, YouTube and Vimeo. In time, we may use other external sources too, so the list presented is not exhaustive. As with the social buttons, we cannot prevent these sites, or external domains from collecting information on your use of this embedded content. If you are not logged in to these external services, then they will not know who you are, but they will still be able to gather anonymous information during any session on our website.



Email tracking – some of the emails we send to you such as service emails or invoice emails contain no tracking. However, we do from time to time send you emails that do contain tracking, ie newsletters, offers etc. We track these emails so we can see how much traffic those emails send to our website and to help us improve what we do. Sometimes we do use the personal information eg to re-email people who didn’t click the first time, but if you would rather we didn’t do that and you want to opt out, then you can do this via Your Account.

How to Control your Cookies

Graphite One will not use Cookies to collect or store any information that is personally identifiable to you, however, as mentioned above we may use information from your site preferences to analyse how you use our site. These Cookies are there to improve and enhance your experience on our website, allowing you to set preferences and have full use of any of our websites features.

Your browser will allow you to manage Cookies in some of the following ways, giving you the control over how cookies are used on your computer:


•    Accept or reject all Cookies

•    Accept or reject Cookies from a particular site

•    Set your browser to prompt you each time a Cookie is offered

•    View the Cookies stored on your computer and delete them, individually or as a group


It's important to be aware that if you block cookies, many websites will not work properly, hindering your online experience. We don’t recommend turning Cookies off when using our website.

If you would like more information, we have listed the “Help” sections from each of the Major Browsers so you can find out in more detail how to manage cookies on your browser.


Internet Explorer


http://support.microsoft.com/kb/196955



Firefox


http://support.mozilla.org/en-US/kb/Cookies



Google Chrome


http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647

Opera


http://www.opera.com/browser/tutorials/security/privacy/



Safari


http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html



Safari iOS


http://support.apple.com/kb/HT1677



Android
http://support.google.com/mobile/bin/answer.py?hl=en&answer=169022



Blackberry

http://docs.blackberry.com/en/smartphone_users/deliverables/18577/Turn_off_cookies_in_the_browser_60_1072866_11.jsp

Windows Phone


http://www.microsoft.com/windowsphone/en-us/howto/wp7/web/changing-privacy-and-other-browser-settings.aspx